December 2025
https://compass-legal.ca
Compass Legal LLP

Compass Legal LLP is committed to protecting the privacy, confidentiality, and personal information of our clients, website visitors, and individuals who interact with our firm. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information using appropriate and responsible privacy practices.

By accessing our website or submitting information to us, you consent to the practices described in this Policy.

1. What Personal Information We Collect

We may collect personal information when you:

Submit a message through our website forms
Call or text our office
Provide information during an intake or consultation
Sign up for newsletters or legal updates
Apply for employment
Interact with our website, including through cookies or analytics tools

Personal information may include:

Name
Contact details (phone number, email, address)
Information about your legal matter
Identification or demographic information provided voluntarily
Employment information
Financial or billing information
IP address or browser data collected through analytics

We only collect information necessary to respond to your inquiry, assess your legal needs, deliver legal services, or manage our business operations.

2. How We Use Personal Information

Compass Legal LLP uses personal information for the following purposes:

Responding to inquiries and requests for consultation
Assessing whether a solicitor‑client relationship can be established
Providing legal advice and representation
Conducting conflict checks
Processing payments and accounting
Managing client files and administrative processes
Communicating updates or notices you choose to receive
Improving website performance and user experience
Meeting legal, regulatory, and professional obligations

We will not use your personal information for purposes other than those identified at the time of collection unless required by law.

3. SMS Text Messaging Policy

Compass Legal LLP offers clients and prospective clients the option to receive text messages (SMS) as part of our communication process. By providing your mobile number through our website, intake forms, or in direct communication with our office, you consent to receive text messages related to:

Appointment reminders or scheduling updates
Responses to inquiries or intake submissions
Case-related updates or document follow-up
Administrative communications such as billing or service confirmations

How We Use SMS:

Messages are sent only to individuals who have voluntarily provided a mobile number and consented to be contacted.
Standard message and data rates may apply depending on your mobile provider.
We will not use SMS messages for marketing purposes unless you have opted in separately.
We do not share your mobile number with third-party marketers.
You may reply HELP to any message to receive further information

Frequency and Opt-Out:

Message frequency varies based on your case or request.
You may opt out of receiving SMS messages at any time by replying STOP to any message.
You may also request removal by contacting us directly at (587) 782 2880 or emailing admin@compass-legal.ca.

Security and Privacy:

We take reasonable steps to ensure that SMS communications are secure and used only for legitimate purposes.
However, SMS is not encrypted. We recommend not sharing sensitive or confidential information via text message.
All data collected through SMS is handled in accordance with this Privacy Policy and applicable privacy laws in Alberta and Canada.

4. When a Solicitor‑Client Relationship Is Not Yet Established

The submission of information through our website or through text message does not create a solicitor‑client relationship.

We conduct conflict checks before accepting new clients. If a conflict exists, we will not be able to provide legal services.

5. Disclosure of Personal Information

We do not sell or trade personal information.

We may disclose personal information only under the following circumstances:

With your express consent
To third party service providers who support our operations (for example, IT providers, cloud storage, or administrative support)
When required for legal representation (for example, filing documents with the court)
When required by law, regulation, court order, or regulatory authority
To prevent fraud, harm, or misuse of our services

6. Storage and Protection of Personal Information

Compass Legal LLP uses physical, administrative, and technological safeguards to protect personal information from loss, unauthorized access, misuse, or disclosure.

These measures may include:

Secure office facilities
Password‑protected systems
Encrypted storage and document management
Access limited to authorized personnel only

Despite these safeguards, no system is entirely immune to risk. We take reasonable steps to reduce that risk.

7. Retention of Personal Information

We retain personal information only for as long as necessary to fulfill the purposes described in this Policy or as required by law and the Law Society of Alberta.

Client files are typically retained for a prescribed period following the conclusion of a matter, after which they are securely destroyed.

8. Cookies and Website Analytics

Our website may use cookies or analytics tools to improve user experience and understand website traffic. These tools may collect:

IP address
Browser type
Device information
Pages visited
Time spent on the website

You may disable cookies in your browser settings, although doing so may affect website functionality.

We do not use analytics to identify individuals.

9. Access to and Correction of Personal Information

You have the right to request access to your personal information, ask how it has been used, or request corrections if information is inaccurate or incomplete.

To make such a request, contact us using the information below. We may require verification of identity before releasing any information.

10. Third Party Websites

Our website may contain links to external sites. Compass Legal LLP is not responsible for the content, privacy practices, or policies of third‑party sites. We encourage you to review their privacy policies before providing personal information.

11. Children’s Privacy

Our website and services are not intended for individuals under the age of 16 without parental or guardian involvement. We do not knowingly collect personal information from minors without consent.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any revisions will be posted on this page with the updated effective date. Your continued use of the website indicates your acceptance of the revised terms.

13. Contact Information

If you have questions about this Privacy Policy, wish to access your personal information, or want to express a concern, please contact us:

Compass Legal LLP
117 5 Avenue South
Lethbridge, Alberta T1J 0T7

Phone: (587) 782 2880
Website: https://compass-legal.ca